FAQ
Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery.
Is it mandatory to register before placing an order?
Yes, it is mandatory to register before placing an order on TheDadsCo. You can create an account on TheDadsCo by entering and verifying your email ID and phone number. You can choose to login via Facebook/Google account to place an order on TheDadsCo.
Can I ship different items in my order to different shipping addresses?
We can only process one shipping address per order. So, if you would like to order several items and ship to different people/places, please treat those as separate orders.
What is your refund policy?
We have a hassle-free refund policy. If you're not completely satisfied with your purchase, you can return it within 07 days for a full refund or exchange.
Are your toys safe for children?
Absolutely! We prioritize safety and ensure that all our toys meet or exceed safety standards set by regulatory bodies. Each product undergoes rigorous testing to ensure it's safe for children of the recommended age group.
Do you offer gift wrapping services?
Yes, we offer gift wrapping services for a small additional fee. You can add a personalized message to your gift as well.
Do you offer discounts for bulk orders?
Yes, we offer discounts for bulk orders. Please contact our customer support team for more information and personalized assistance.
How can I contact customer support?
You can reach our customer support team via email at enterprisemoda@gmail.com or through our website's live chat feature during business hours.
Can I customize or personalize items?
Some of our products offer customization options such as monogramming or personalized embroidery. Check the product description for details or contact us for custom requests.
What payment methods do you accept?
We accept major credit cards, debit cards, PayPal, and other secure payment methods. Your payment information is encrypted and protected for a secure checkout experience.
Are there any shipping charges?
The Dads Company ships its products to almost all parts of India. Orders placed will be shipped within 24-72 hrs. We ship on all days except Sunday and National Holidays.
A fixed shipping charge of Rs.50/- is applicable on all orders below Rs. 499/- (Excluding COD charges, Shipping charges, Taxes or value reduced after application of coupons or any other offer).
Return Policy:
We want you to love your purchase! If you are not completely satisfied, you may return items within 30 days of receipt. To initiate a return:
- Eligibility: Items must be unused, in original packaging, and include all accessories.
- Request a Return: Contact our customer service at [email/phone] to obtain a return authorization.
- Return Shipping: Customers are responsible for return shipping costs, unless the item is defective or incorrect.
- Processing: Once we receive your returned item, we will process your refund within 5-7 business days.
Please note that final sale items are not eligible for return.